Risk Management services

Risk is ever present, the way that organisations identify and manage their risks is the difference between a safe and prosperous business that people want to work with and for and those that are not.

Advice on the drafting of safe systems of work and governance systems including policies and procedures. Providing guidance on establishment of internal critical event management teams including structure, communication systems and training and education programs; with optional support to provide surge capacity.

What we do

Live operational support

Independent, external validation

Capability and resilience reviews

Crisis PR and communication

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Risk horizon
scanning

Identification and assessment

Most businesses will have carried out some form of risk assessment to identify known risks in their operations, such as data protection, cyber security, and reputational risks but not fully considered unexpected events or threats that could arise from within (technical failures, employees, illegal behaviour, and minor risks that could escalate) or from wider afield such as society, the economy, national or international events (acts of terrorism, pandemics, natural disasters and society unrest). More importantly how to manage this risk if it escalates into a crisis.

Risk management involves determining the impacts of identified events or threats to an organisation and finding ways to control these risks by either avoidance, mitigation, transferring or acceptance. A proactive risk management process will identify and set out the planned mitigation of the risks that may happen in a business.

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    Risk management principles

    There are numerous interpretations on what risk management is, with models of what you should do to manage risks but although the general principles apply to all organisations, specific sectors or businesses will have different risks to manage.

    The principles are

    Identify the risks

    This will need to include all stakeholders in gaining a full understanding of what risks are present and foreseeable.

    Assess and measure the risk
    the much-maligned risk assessment is the cornerstone of managing risks but is the key element in any risk management process; but must be current and up to date with designated ‘owners’ of the risks.
    Risk action

    Action plans on how the risks are mitigated or accepted (and monitored). Mitigation may include avoidance (removal of the hazard), transferring, sharing or reduction of risks.

    Report
    Ensuring senior management and stakeholders are informed on both what risks have been identified and what is being done to manage them.
    Review
    Must be both a continuous and dynamic process to reflect any changes in circumstances that affect the risk and structured to ensure that it both occurs, is measurable and is disseminated appropriately.

    Types of risk

    There are different types of risks that a firm might face and needs to overcome. Widely, risks can be classified into three types: Business Risk, Non-Business Risk, and Financial Risk.

    Questions

    Does the organisation have the relevant inhouse expertise and resources not only to identify risks but to implement, test and manage these risks?

    Are the Risk Management Team sufficiently experienced or qualified in the responsibilities they have undertaken?

    Have the correct processes been put in place to evaluate, record, and review the assessments and insure these have been fully integrated within the organisation’s governance and business continuity planning?

    Considerations

    Strong Businesses that can demonstrate sound corporate governance are not only focused on promoting the success of their business but the purpose of the company for all stakeholders, wider society, and the environment. 

    Looking beyond operational risks businesses will require a wider field of knowledge and expertise that is often is not available within the organisation often resulting in these potential risks not being identified or properly being considered even though they may have far greater impact to individuals, society, and the business operations. 

    The relationship between crisis and risk is that a risk can easily escalate into crisis if the management is not handled effectively in the initial stages.

    Support, response & communication

    Establish a combined response team comprising of the organisations internal critical event management team and external specialists in financial, legal, regulatory and public relations as required to provide a coordinated and cohesive response. Comprehensively gather information in a timely manner to create a communication platform to inform identified relevant internal and external stakeholders. Providing a comprehensive on the ground operational and tactical response to assist in the coordination and delivery of resolutions. Delivering live incident critical event management from a proven team to ensure a safe and effective response, maintaining and building a client’s reputation.

    Stakeholder assurance

    312 can review your current critical event systems, policies, procedures and ability to respond effectively, to provide your stakeholders with the assurance that you are prepared to respond effectively to a critical event.

    Support, response & communication

    Establish a combined response team comprising of the organisations internal critical event management team and external specialists in financial, legal, regulatory and public relations as required to provide a coordinated and cohesive response. Comprehensively gather information in a timely manner to create a communication platform to inform identified relevant internal and external stakeholders. Providing a comprehensive on the ground operational and tactical response to assist in the coordination and delivery of resolutions. Delivering live incident critical event management from a proven team to ensure a safe and effective response, maintaining and building a client’s reputation.

    Risk and Crisis Management Services

    312 is a specialist and highly experienced team who provide operational and advisory services to businesses on risk, business crisis management, and critical event management. This expertise comes from the frontline and the real-life experiences of our senior members contribution to the public sector including the emergency services, armed forces, NHS, Ambulance Trusts as well as advisors to the government.

    Critical and crisis event management has not been a core consideration in general for businesses in the private sector, there is little expertise or experience available in the sector, this has all changed with the outbreak of the pandemic of COVID-19.

    312 brings the expertise from public sector into the private sector.

    Support, response & communication

    Establish a combined response team comprising of the organisations internal critical event management team and external specialists in financial, legal, regulatory and public relations as required to provide a coordinated and cohesive response. Comprehensively gather information in a timely manner to create a communication platform to inform identified relevant internal and external stakeholders. Providing a comprehensive on the ground operational and tactical response to assist in the coordination and delivery of resolutions. Delivering live incident critical event management from a proven team to ensure a safe and effective response, maintaining and building a client’s reputation.

    Our promise to you

    Experienced crisis professionals

    Ongoing operational support

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    Risk horizon
    scanning

    Emerging threat identification

    Core Services

    Advisory
    Drafting policies and procedures working with internal and external business advisors in relation to your risk assessments, critical event strategy, business continuity plan, employee handbook, insurance policy and other market and regulatory considerations.
    Training
    Identify and build the required internal risk and critical event management team for business. Providing team members with comprehensive training and support with refresher courses and annual appraisals through a bespoke CPD (Continued Professional Development) programme.
    Operations

    In the event of a critical event our experienced management team is available 24/7 to support the implementation of your procedures to provide a coordinated and cohesive response.

    Audit & Review

    Detailed reviews of an organisations critical event management strategy, structure, process, and it is management and response capability. Providing an independent verification and confirmation of an organisations ability to manage a critical event for the benefit of stakeholders and external parties such as insurers and regulatory bodies.

    Supporting your business, providing stakeholder assurance, rebuilding your business post-critical event, laying the foundation for the future.