Critical event management services

312 provide operational and advisory services to businesses in critical event management to ensure you have an effective and up to date critical event management program.

Advice on the drafting of safe systems of work and governance systems including policies and procedures. Providing guidance on establishment of internal critical event management teams including structure, communication systems and training and education programs; with optional support to provide surge capacity.

What we do

Live operational support

Independent, external validation

Capability and resilience reviews

Crisis PR and communication

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Risk horizon
scanning

Why should you have a critical event management system?

There is an expectation that organisations should be able to manage critical events as and when they occur. This may be from any stakeholder group or the general public. Within the commercial sector this is more important than ever before, with immediate media coverage, the use of social media and expectations, a rapid, confident and effective response is required to maintain confidence and resolve any critical event.

Critical event management system

A critical event management system will be bespoke to your organisation, including the strategy and the policies and procedures to ensure when a critical event does occur, you, your organisation and your team are prepared to deliver an effective response and resolution.

Preparation for an effective response

312 specialise in preparing you and your organisation to be able to effectively to critical incidents, preventing them from becoming a crisis and maintaining staff, customer and stakeholder confidence throughout.

Team approach

Our team offers a solution designed to meet your requirements based on an agreed needs assessment.

This includes options to train and build an internal critical event management team within your organisation, preparing you to be able manage any event either independently, or with the optional support for 312 specialists to either remotely or in person on-site provide expert help and advice to resolve any incident.

Stakeholder assurance

312 can review your current critical event systems, policies, procedures and ability to respond effectively, to provide your stakeholders with the assurance that you are prepared to respond effectively to a critical event. 

Risk and Crisis Management Services

312 is a specialist and highly experienced team who provide operational and advisory services to businesses on risk and crisis management. This expertise comes from the frontline and the real-life experiences of our senior members contribution to the public sector including the emergency services, armed forces, NHS, Ambulance Trusts as well as advisors to the government. 

Crisis and critical event management has not been a core consideration in general for businesses in the private sector, there is little expertise or experience available in the sector, this has all changed with the outbreak of the pandemic of COVID-19. 

312 brings the expertise from public sector into the private sector.

312 Services

Advisory

Drafting policies and procedures working with internal and external business advisors in relation to your risk assessments, critical event strategy, business continuity plan, employee handbook, insurance policy and other market and regulatory considerations.

Training

Identify and build the required internal risk and critical event management team for business. Providing team members with comprehensive training and support with refresher courses and annual appraisals through a bespoke CPD (Continued Professional Development) programme.

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Operations

In the event of a critical event our experienced management team is available 24/7 to support the implementation of your procedures to provide a coordinated and cohesive response.



Audit & Review

Detailed reviews of an organisations critical event management strategy, structure, process, and it is management and response capability. Providing an independent verification and confirmation of an organisations ability to manage a critical event for the benefit of stakeholders and external parties such as insurers and regulatory bodies.

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    Our promise to you

    Experienced crisis professionals

    Ongoing operational support

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    Risk horizon
    scanning

    Emerging threat identification

    Core Services

    Advisory
    Drafting policies and procedures working with internal and external business advisors in relation to your risk assessments, critical event strategy, business continuity plan, employee handbook, insurance policy and other market and regulatory considerations.
    Training
    Identify and build the required internal risk and critical event management team for business. Providing team members with comprehensive training and support with refresher courses and annual appraisals through a bespoke CPD (Continued Professional Development) programme.
    Operations

    In the event of a critical event our experienced management team is available 24/7 to support the implementation of your procedures to provide a coordinated and cohesive response.

    Audit & Review

    Detailed reviews of an organisations critical event management strategy, structure, process, and it is management and response capability. Providing an independent verification and confirmation of an organisations ability to manage a critical event for the benefit of stakeholders and external parties such as insurers and regulatory bodies.

    Supporting your business, providing stakeholder assurance, rebuilding your business post-critical event, laying the foundation for the future.