Crisis management services
Crisis management is the process, systems, and staff you have to manage and mitigate any negative impacts from an untoward event affecting your organisation and subsequently, your stakeholders.
Advice on the drafting of safe systems of work and governance systems including policies and procedures. Providing guidance on establishment of internal critical event management teams including structure, communication systems and training and education programs; with optional support to provide surge capacity.
Organisations often acknowledge the concept of a crisis, but think that they are immune, do you have an effective crisis management plan? Nearly a third of companies don’t have one at all, and those that do, how do you know that they are effective?
Organisations may deal with critical issues on a regular basis, however, those that don’t, or don’t deal with just one effectively may result in a crisis.
Depending on what the critical incident is, will depend on what areas of the organisation are affected and what resources are required to resolve the situation; a crisis will often engulf all areas of operation for an organisation, no matter the size of scale of the company.
A critical incident does not have to become a crisis, a deliberate well planned and exercised response will resolve a critical incident before it can grow, and a well-trained internal critical incident management team will either resolve or mitigate and delay a developing crisis to allow for help from external experts to safely and effectively resolve the situation
When it comes to cost considerations, issues and crisis management American specialist, Tony Jaques describes:
When you are facing an issue, potential cost is an important consideration. It might, for example, be cheaper to simply cease manufacturing a troublesome product than to publicly defend the product or to implement restrictive new regulatory requirements. However, it is recognised that as an issue deteriorates potential costs tend to increase. Your own issue management plan, implemented in your own time frame, will generally be less expensive than the plan imposed on you by regulators. By contrast, cost is usually not an immediate consideration when facing a crisis. If heavy equipment is needed to rescue men from a mine collapse; or if you have to undertake costly medical tests; or if you need to hire a bulldozer to stop leaking chemicals reaching a river; no-one will say “but there’s no provision for that in this year’s budget.” Cost in a crisis is most often a secondary consideration. It’s only when the crisis is over that lawyers and accountants start to argue about the dollars.
312 can review your current critical event systems, policies, procedures and ability to respond effectively, to provide your stakeholders with the assurance that you are prepared to respond effectively to a critical event.Â
312 is a specialist and highly experienced team who provide operational and advisory services to businesses on risk mitigation and critical event management. This expertise comes from the frontline and the real-life experiences of our senior members contribution to the public sector including the emergency services, armed forces, NHS, Ambulance Trusts as well as advisors to the government.
Critical and crisis event management has not been a core consideration in general for businesses in the private sector, there is little expertise or experience available in the sector, this has all changed with the outbreak of the pandemic of COVID-19.
312 brings the expertise from public sector into the private sector.
Drafting policies and procedures working with internal and external business advisors in relation to your risk assessments, critical event strategy, business continuity plan, employee handbook, insurance policy and other market and regulatory considerations.
Identify and build the required internal risk and critical event management team for business. Providing team members with comprehensive training and support with refresher courses and annual appraisals through a bespoke CPD (Continued Professional Development) programme.
In the event of a critical event our experienced management team is available 24/7 to support the implementation of your procedures to provide a coordinated and cohesive response.
Detailed reviews of an organisations critical event management strategy, structure, process, and it is management and response capability. Providing an independent verification and confirmation of an organisations ability to manage a critical event for the benefit of stakeholders and external parties such as insurers and regulatory bodies.
In the event of a critical event our experienced management team is available 24/7 to support the implementation of your procedures to provide a coordinated and cohesive response.
Detailed reviews of an organisations critical event management strategy, structure, process, and it is management and response capability. Providing an independent verification and confirmation of an organisations ability to manage a critical event for the benefit of stakeholders and external parties such as insurers and regulatory bodies.